This Privacy Policy describes how Veyzio (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from veyzio.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services.
When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
- Basic contact details including your name, phone number, and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username and password.
- Shopping information including the items you view or add to your cart.
- Customer support information including information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”).
To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify Inc.
- Payment processors that collect payment information, such as bank account or credit/debit card information and billing address, in order to process payments and fulfill your orders.
- Third parties that use online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for third-party policies or practices.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to process payments, fulfill orders, send notifications related to purchases, returns, exchanges, or other transactions, manage accounts, arrange shipping, facilitate returns and exchanges, and enable product reviews.
- Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending promotional communications and displaying advertisements.
- Security and Fraud Prevention: We use personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with You: We use your personal information to provide customer support and improve our Services.
Cookies
Like many websites, we use Cookies on our Site.
We use Cookies to power and improve our Site and Services, remember your actions and preferences, run analytics, and better understand how users interact with the Site.
We may also allow third-party service providers to use Cookies to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings.
Please note that removing or blocking Cookies may negatively affect your experience and may cause certain features of the Services to function incorrectly or become unavailable.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- Vendors or service providers that perform services on our behalf, including IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
- Business and marketing partners, including Google LLC, to provide services and advertise to you.
- Third parties when you direct, request, or otherwise consent to the disclosure.
- Affiliates or companies within our corporate group where applicable.
- In connection with a business transaction, legal obligation, investigation, subpoena, search warrant, or similar lawful request.
User Generated Content
The Services may allow you to post product reviews and other user-generated content.
If you submit content to a public area of the Services, that content may be publicly available and accessible by others.
We are not responsible for the privacy or security of information that you choose to make publicly available.
Third Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties.
If you follow links to websites not controlled by us, you should review their privacy policies, security practices, and terms and conditions.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children.
If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request that it be deleted.
We do not knowingly sell or share personal information of individuals under 16 years of age as those terms are defined by applicable law.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee absolute security.
We recommend that you do not use unsecured communication channels to send sensitive or confidential information.
How long we retain personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
- Right to Access / Know: You may request access to personal information we hold about you.
- Right to Delete: You may request that we delete certain personal information we maintain about you.
- Right to Correct: You may request that we correct inaccurate personal information.
- Right of Portability: You may request a copy of certain personal information we hold about you.
- Right to Opt Out: You may have the right to opt out of certain sale, sharing, or targeted advertising activities.
- Right to Limit: You may have the right to limit certain uses of sensitive personal information.
- Restriction of Processing: You may have the right to request that we restrict certain processing activities.
- Withdrawal of Consent: Where processing relies on consent, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal certain decisions relating to privacy requests.
- Managing Communication Preferences: You may unsubscribe from promotional emails using the unsubscribe option included in our communications.
You may exercise applicable rights through options made available on our Site or by contacting us using the information below.
We may need to verify your identity before processing certain requests. We will respond to requests as required by applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below.
Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.
International Users
We may transfer, store, and process your personal information outside the country where you live, including in the United States.
Where required, international transfers may rely on recognized legal transfer mechanisms, such as standard contractual clauses or other mechanisms permitted under applicable law.
Contact Us
If you have any questions or concerns about this Privacy Policy, our privacy practices, or if you wish to exercise your rights and choices, please contact our customer support team.
We typically respond within 1-2 business days.
Email: support@veyzio.com
Address: 4620 Thousand Oaks Drive APT 1313, San Antonio, TX 78233, United States
Support Hours: Monday - Friday 10:00 AM - 06:00 PM (EST)