This Shipping Policy explains how Veyzio processes and delivers orders placed through our website. By placing an order with us, you agree to the terms outlined below.
Shipping Destinations
We currently ship within the United States only. At this time, we do not offer international shipping.
Shipping Fee
A standard shipping fee of $11.90 applies to each order.
If a promotional shipping offer is available, the shipping fee shown at checkout will apply.
Order Processing Time
Orders are generally processed within 5-10 business days, excluding weekends and public holidays.
Orders placed after 12:00 PM may begin processing on the next business day.
During periods of high order volume, holidays, promotional events, or other exceptional circumstances, processing times may be longer.
Estimated Delivery Time
After processing, delivery within the United States typically takes 7-14 business days.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:
- Shipping destination
- Carrier delays
- Weather conditions
- Public holidays
- High-volume shipping periods
- Incorrect or incomplete shipping information
- Other circumstances beyond our reasonable control
Shipping Carriers
We work with reliable shipping carriers and logistics partners to deliver orders. The specific carrier used for your order may depend on the destination, package size, product type, and current shipping arrangements.
Carrier information will normally be provided in your shipping confirmation email.
Tracking Information
Once your order has shipped, you will receive tracking information by email.
Please allow approximately 1-2 business days for tracking information to become active after shipment.
If your tracking information has not updated within 3 business days, please contact our customer support team.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us within 24 hours of placing your order.
Once an order has entered processing or has been shipped, we may no longer be able to update the shipping address.
If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be resent.
Order Changes
Requests to modify products, quantities, or shipping information should be submitted within 24 hours of placing the order.
We will make reasonable efforts to assist, but changes cannot be guaranteed once processing has begun.
Delayed Deliveries
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will review the available tracking information and assist where possible.
Please note that carrier delays may occur for reasons outside Veyzio's control.
Lost Packages
If your tracking information shows no movement for an extended period, or if you believe your package may be lost, please contact us as soon as possible.
We may ask you to provide your order number and additional information so that we can review the shipment with the carrier.
Packages Marked as Delivered
If tracking shows that your order has been delivered but you cannot locate the package, please first:
- Check around the delivery location
- Ask household members or neighbors
- Check with your building reception or mailroom if applicable
- Allow a short period in case the carrier marked the package delivered early
If the package still cannot be located, please contact us and the shipping carrier for assistance.
Missing Items
If any item is missing from your order, please contact us within 48 hours of receiving the package.
Please include:
- Your order number
- The name of the missing item
- Photos of the items received
- Photos of the outer packaging
- A photo of the shipping label if available
Damaged Packages
If your package or product arrives damaged, please contact us as soon as possible and provide photos of:
- The damaged product
- The outer packaging
- The shipping label
We will review the issue and provide further instructions where appropriate.
Multiple Shipments
In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one package and more than one tracking number.
Returns and Refunds
Eligible items may be returned within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.
Approved refunds are processed within 10 days. Your bank or payment provider may require additional time to post the refund.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact our customer support team.
Email: support@veyzio.com
Address: 4620 Thousand Oaks Drive APT 1313, San Antonio, TX 78233, United States
Support Hours: Monday - Friday 10:00 AM - 06:00 PM (EST)